Privacy Policy

Last updated:

This Privacy Policy describes how Livefilter ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit livefilter.world, inquire about our active recreation programs, or participate in services offered at 1541 Maria Xing Ave, Henderson, NV 89002, United States.

Scope and Products Covered

This policy applies to information processed in connection with our recreation products and services, including but not limited to the Weekend Trail Immersion, Group Paddle and Fitness Block, Season Pass Movement Labs, private coaching hours, gear check consultations, and custom team recreation days. References to "programs" or "products" mean these paid and scheduled offerings unless stated otherwise.

Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

• Identity and contact data: name, email address, phone number, and mailing address when you submit forms or register for a program.
• Booking and transaction data: selected program, preferred dates, group size, payment references, invoices, and confirmation details.
• Health and safety disclosures you voluntarily provide: allergies, injuries, mobility considerations, or emergency contacts needed to conduct outdoor sessions safely.
• Technical data: IP address, browser type, device identifiers, pages viewed, and referral URLs collected through cookies and similar technologies as described in our Cookies Policy.
• Communications: messages you send via contact forms, email, or phone regarding programs, cancellations, or feedback.

How We Use Personal Information

We use personal information for legitimate business purposes related to our active recreation products, including:

• Processing registrations, confirming schedules, and delivering booked programs.
• Communicating pre-session instructions, route maps, weather updates, and safety briefings.
• Processing payments, issuing receipts, and managing refunds per our Return Policy.
• Improving program quality, coach assignments, and venue selection based on aggregated feedback.
• Responding to inquiries, complaints, and support requests.
• Complying with legal obligations, enforcing our Terms of Use, and protecting rights and safety of participants and staff.
• Marketing program updates where permitted by law and subject to your opt-out preferences.

Legal Bases for Processing

Where applicable, we rely on one or more of the following bases: performance of a contract when you purchase a program; legitimate interests in operating safe outdoor recreation services; consent when you opt in to marketing or provide optional health disclosures; and legal compliance when retention is required by law.

Sharing of Information

We do not sell personal information. We may share data with:

• Coaches and staff who require access to deliver your booked program safely.
• Payment processors and booking tools that help complete transactions.
• Cloud hosting and email providers that store data on our behalf under contractual safeguards.
• Venue partners or equipment suppliers when necessary to fulfill a session at a specific location.
• Authorities or legal advisors when required to comply with law or protect safety.

All service providers are instructed to use personal information only for the services they perform for Livefilter.

International and US Residents

Our programs operate primarily in the United States. If you access our website from outside the US, you understand that information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Residents of certain states may have additional rights regarding access, deletion, correction, and opt-out of certain processing. To exercise applicable rights, contact us using the details below. We will verify requests as permitted by law.

Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including delivering programs, resolving disputes, meeting accounting requirements, and satisfying legal retention periods. Booking records for paid products are typically retained for seven years unless a longer period is required. Marketing consent records are retained until you withdraw consent plus a reasonable archival period.

Security Measures

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. These measures include access controls for staff, secure transmission where supported, and periodic review of vendors. No method of transmission or storage is completely secure; we encourage you to use strong credentials and protect your devices.

Children

Our website and standard program bookings are directed to adults age eighteen and older. Minors may participate only when enrolled by a parent or legal guardian who provides consent and supervision as required by the specific product. We do not knowingly collect personal information from children without appropriate guardian involvement.

Your Choices and Rights

Depending on your location, you may request access to, correction of, or deletion of certain personal information, or object to specific processing activities. You may withdraw marketing consent at any time by contacting us. Program participants may update emergency contact or health disclosures before sessions by notifying our team.

Third Party Links

Our website may link to third-party resources such as mapping services. Those sites have separate privacy practices. We encourage you to review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our products, legal requirements, or business practices. The "Last updated" date at the top will change when revisions are posted. Material changes may be communicated through the website or direct notice where appropriate.

Contact Us

Livefilter
1541 Maria Xing Ave, Henderson, NV 89002, United States
Phone: +18584843400
info@livefilter.world

For questions about how we handle data related to Weekend Trail Immersion, Group Paddle and Fitness Block, Season Pass Movement Labs, or any other listed product, please reach out through our contact page.